At Wonder Products, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure.

1. Who We Are
Wonder Products is a professional cleaning and hygiene supply company based in Ballyclare. For the purpose of the UK GDPR, the Data Controller is:

• Business Name: Wonder Products
• Address: Doagh Rd, Ballyclare, NI, BT39 9ER
• Email: info@wonderproducts.co.uk
• Phone: 028 9334 1487

 

2. Information We Collect
We collect information from you when you browse our site, register an account, or place an order.

• Personal Identifiers: Name, email address, phone number, and billing/shipping address.
• Payment Information: We do not store your credit card details. Payments are processed via secure third-party providers (e.g., PayPal/Stripe) who are PCI-DSS compliant.
• Technical Data: Your IP address, browser type, and how you use our website (collected via cookies).

 

3. How We Use Your Information
We use your data for the following “Lawful Bases”:

• Contractual Necessity: To process and deliver your orders.
• Legal Obligation: To comply with tax laws and safety regulations regarding chemical sales.
• Consent: To send you marketing emails (if you have opted in).
• Legitimate Interests: To improve our website and provide customer support.

 

4. Who We Share Your Data With
We do not sell your data. However, we share it with trusted third parties to run our business:

• Delivery Partners: Royal Mail or other couriers to deliver your cleaning products.
• Payment Processors: To securely handle your transactions.
• IT Services: Hosting providers and website analytics.
• Regulatory Authorities: If required by law (e.g., HMRC or HSE).

 

5. Your Rights
Under UK law, you have the following rights regarding your data:

• The right to access a copy of the data we hold about you.
• The right to rectification if your information is incorrect.
• The right to erasure (“the right to be forgotten”).
• The right to object to or restrict our processing of your data.
• The right to withdraw consent for marketing at any time.

To exercise these rights, please email us at info@wonderproducts.co.uk.

 

6. Cookies
Our website uses cookies to enhance your experience. You can choose to accept or decline cookies through your browser settings. For more information, please see our Cookie Policy [Link if you have one].

 

7. Security Measures
We take the security of your data seriously. We use SSL (Secure Sockets Layer) encryption to protect your data during transmission. Access to your personal data is limited to those employees who need it to perform their jobs.

 

8. How Long We Keep Your Data
We keep your personal information only as long as necessary for the purposes set out in this policy, typically for 6 years to comply with UK financial record-keeping requirements.

 

9. Contacting the Regulator
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.