Delivery Information
Shipping Methods & Lead Times 

• Order Processing: Orders are typically processed and dispatched within 1–2 business days (Monday – Friday).
• Standard Delivery: Usually arrives within 3–5 working days after dispatch.
• Free Local Delivery: We offer free local delivery to customers in the Ballyclare area. Please Contact Us to see if your address qualifies.

Shipping Rates Shipping costs are calculated at checkout based on the weight and size of your order. Due to the nature of some of our liquid concentrates (e.g., 5L Path & Patio), shipping rates may vary to ensure safe handling.

Delivery Restrictions Please note that due to courier restrictions on certain liquids and chemicals, we may be limited in shipping specific products to certain remote locations or internationally. If there is an issue with your delivery address, our team will contact you immediately.

Returns & Refunds
We want you to be 100% satisfied with your purchase. If you are not happy with your order, we are here to help.
14-Day Return Policy You have 14 days from the date you receive your item to request a return. To be eligible for a return:

• Items must be unused, unopened, and in their original packaging.
• The safety seals on bottles (cleaners, concentrates, or hand rubs) must be intact. We cannot accept returns on opened chemical products for safety and hygiene reasons.

How to Start a Return

1. Contact our team at sales@wonderproducts.co.uk with your order number and reason for return.
2. Once approved, please mail your item to:
   Wonder Products Doagh Rd, Ballyclare, BT39 9ER
3. Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items Please inspect your order upon receipt. If an item is leaked, damaged, or incorrect, contact us within 48 hours at 028 9334 1487 so we can evaluate the issue and make it right.

Need Help?
If you have any questions regarding your delivery or a potential return, our office is open Monday – Friday, 9:00 AM – 4.30 PM.

• Email: sales@wonderproducts.co.uk
• Phone: 028 9334 1487
• Address: Doagh Rd, Ballyclare, NI, BT39 9ER